Training

3VA provides a range of training courses which aim to inform and inspire – helping you and your organisation to become more effective. For more information on training please contact Jane Mepham on jane.mepham@3va.org.uk or 01323 639 373.

Training Delivered at On Your Doorstep

If you’d prefer to have a training course delivered on your own premises, we can bring the course to you. Please let us know what you’d like and we’ll let you know the price.

Bespoke Training

Don’t see exactly what you’re after? With our expert advisors, we’ve got a lot more up our sleeves. So if you need something a little more specific, let us develop something just for you.

2013 Programme

Treasurer’s Handbook Part 1 & 2

These are essential courses for new, existing or potential treasurers and for those responsible for the organisation’s finances. They can be attended as a series or as a stand-alone course.

Treasurer's Handbook Part 1 - CANCELLED

with Maureen Anstey & Sue Shoesmith, 3VA

This course will cover the role and responsibilities of the Treasurer, including financial records, what are they and how they are used. Accounting thresholds and how they impact on the type of accounts an organisation must keep. Financial controls, their use and impact on organisations. How budgets are planned, how to keep simple, effective accounts and the different accounting systems that exist.

At the end of this course, delegates will:

Understand the role and responsibilities of a Treasurer.
Understand what constitutes financial records and how to use them to ensure the financial stability of the organisation.
Gained an understanding of the difference between Incorporated and Unincorporated organisations, receipts and payments, and income and expenditure accounts, and how the accounting thresholds effect choice.
Understand what is meant by financial controls and how they are used.
Understand how budgets are planned and their part in the planning process.
Understand the different types of accounting systems.

Please note that to keep costs down lunch will not be provided. Please feel free to bring your own, or visit the local shops and cafes nearby. Light refreshments (tea, coffee and biscuits) will be available.

Date: Tuesday 4^th June 2013 9.30am -3.30pm

Venue: Yarrow Room, Lewes Town Hall, High Street, Lewes

Cost for 3VA members: £ 60 per person

Cost for non-member: £ 75 per person

Bookings: Please book using the Online Booking Form to the left of this page

Closing Date for bookings: 22nd May 2013

Treasurer's Handbook Part 2

with Maureen Anstey & Sue Shoesmith, 3VA

This course will cover planning, producing and using a budget, how to keep simple, effective accounts and how to produce reports for the committee. Cash flow forecasting and how to use it as an effective planning tool. SORP/Companies House compliant accounts and reporting. Legal reporting thresholds and the role of independent examiners and auditors and the format and preparation of end of year accounts.

At the end of this course, delegates will be able to:

Construct a simple budget, and explain the rationale for their decisions.
Set up a cash book accounting system.
Understand how cash flow forecasting can alert the committee to potential problems.
Have an understanding of SORP/Companies House compliant reports and accounts.
Understand what to ask and look for in a potential examiner/auditor and the difference in the two roles.
Have an understanding of the process for deciding on the format for the organisation accounts and how to compile the end of year paperwork for the examiner/auditor.

Date: Tuesday 9th July 2013 9.30am -3.30pm

Venue: Yarrow Room, Lewes Town Hall, High Street, Lewes

Cost for 3VA members: £ 60 per person

Cost for non-member: £ 75 per person

Bookings: Please book using the Online Booking Form to the left of this page

Microsoft Power Point 2010 for Beginners

with Michael Johnson - BPE Business Connections
This half-day course is aimed at people who are new to Power Point or require a refresher. Modules include, Screen Components, Presentation Views, Navigation and PowerPoint Options, creating New Presentations, starting PowerPoint and Help, Slide Development, Opening, Saving and Closing, Moving and Copying, Formatting Text, changing Slide Backgrounds.

Simulation training replicates the software you are learning, providing a realistic learning experience. You will have the opportunity to reinforce your knowledge at the end of each module by completing interactive and multiple choice quiz questions.

By the end of the course, delegates will be able to:

• use the basics of PowerPoint 2010 including help tools and screen components,
• open, save and close a presentation,
• build a new presentation using templates and themes,
• use the various views in PowerPoint to carry out essential tasks,
• edit text and change fonts and text colours, and;
• use default and customise PowerPoint features.

This half-day course complements our Presentation Skills training, helping you to prepare and deliver presentations with confidence.

Date: Wednesday 12th June 2013 9am-12.30pm
Venue: BPE Business Connections, 20 Wharf Road, Eastbourne
Cost for 3VA members: £50 per person
Cost for Non-members: £65 per person
Bookings: Please book using the Online Booking Form to the left of this page

Closing Date for Booking: 29th May 2013

Effective Volunteer Management

with McCrudden Training
Learn how to effectively manage yourself and your volunteers. This course will help delegates understand the voluntary sector and the role of the volunteer manager more fully, including the recruitment and selection of volunteers. The day considers strategies for retaining existing volunteers, the legal issues surrounding volunteer management and approaches for dealing with common problems. The course content supports the National Occupational Standards for Volunteer Management.

At the end of the course, delegates will be able to:

• identify the key characteristics of the sector and its people;
• describe the skills and responsibilities of a volunteer manager;
• establish volunteer policies and role descriptions without creating a legal contract;
• recruit and select volunteers appropriate to the role (including dealing with background checks);
• deal with potential volunteers who may be unsuited to the role applied for;
• describe the basic legal principles relating to volunteer management; and
• cope with common volunteer problems and acceptable approaches to dealing with them (including reprimanding volunteers)

This course is suitable for anyone with responsibility for managing or supervising volunteers.

Date: Thursday 20th June 2013 9.30am-4.30pm
Venue: 3VA's Annexe, 8 Saffrons Road, Eastbourne
Cost for 3VA members: £75 per person
Cost for Non-members: £90 per person
Bookings: Please book using the Online Booking Form to the left of this page

Closing Date for Booking:6th June 2013

Caring for Customers & Service Users
with McCrudden Training

This course provides an understanding of the importance of service in a world where customers and service users expectations are higher than ever. Practical exercises provide a safe environment to explore the qualities of excellent customer service, and how to ensure your service ‘goes that extra mile’. The content of this course supports the National Occupational Standards Level 2.

At the end of the course, delegates will be able to:

• Describe the value and benefits of good service and the likely impact of poor customer service;
• Define a personal role in developing excellent service;
• Identify ‘rules’ of communication that support good customer service both in written and oral communication;
• Understand how diversity influences communication with customers and service users;
• Provide and promote additional services and information to customers and service users;
• Support the establishment of long-term customer and service user relations;
• Recognise and resolve customer and service user requests and complaints; and
• Confidently deal with angry and ‘difficult’ customers and service users.

This course is suitable for any staff, up to and including management, who have contact with internal and external customers and service users. Please note that to keep costs down lunch will not be provided. Please feel free to bring your own, or visit the local shops and cafes nearby. Light refreshments (tea, coffee and biscuits) will be available.

Date: Wednesday 26th June 2013 9.30am-4.30pm
Venue: 3VA's Annexe, 8 Saffrons Road, Eastbourne
Cost for 3VA members: £75 per person
Cost for Non-members: £90 per person
Bookings: Please book using the Online Booking Form to the left of this page

Closing Date for bookings: 12th June 2013

Presentation Skills

with McCrudden Training

Some of us have had those nightmare moments when asked to speak in public, and most of us get apprehensive when asked to give a speech about our organisations. But remember – communication only happens when the audience ‘receives’ your message. So speaking in public isn’t just about controlling your nerves, it’s just as important to make sure the audience ‘get’ what you’re saying. Whether it’s networking events, team/staff meetings, AGM’s, ‘selling’ project ideas, recruitment talks or just participating in meetings, the purpose of giving a speech in public can vary, but the skills you need are similar.

This course will help you plan effectively to maximise the time you have in the ‘lime light’. It will explore different strategies and styles, as well as look at tips and techniques to build your confidence. This course is a safe environment to rehearse your presentation skills to make sure you get it right on those all important occasions.

At the end of the course, delegates will be able to:

Explain and evaluate 3 different types of speech format;
Use a 4 stage (topics, audience, structure and aids) approach to designing an effective public speeches; and
Describe the purpose and content of the beginning, body and end of a presentation;

This course is ideal for anyone who has to give formal presentations or public speeches about their organisation. It is aimed at those with no prior knowledge, those who find public speaking daunting, or those who simply want to brush up their skills.

Please be aware that this course does not teach Microsoft PowerPoint. However, it is not necessary to be able to use PowerPoint to attend the training. This course complements our Microsoft Power Point 2010 for Beginners training, helping you to prepare and deliver presentations with confidence.

Date: Tuesday 16th July 2013 9.30am-12.30am

Venue: 3VA's Annexe, 8 Saffrons Road, Eastbourne
Cost for 3VA members: £50 per person

Cost for Non-members: £65 per person
Bookings: Please book using the Online Booking Form to the left of this page

Hastings Voluntary Action (our neighbour organisation covering Hastings & St Leonard's) also run a programme of training for community and voluntary organisations. For more information visit www.hastingvoluntaryaction.org

Suggestions?

If you've got any ideas or suggestions for training courses you would like to see - please get in touch. Jane Mepham can be contacted on 01323 639 373 or jane.mepham@3va.org.uk

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Training

2013 Programme