Privacy policy

3VA takes your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when 3VA collects personal information about you and how 3VA will use your personal data.

This policy applies to information we collect about visitors to our website and those subscribing to our mailing lists, registering for training courses or events and submitting events, training and job opportunities. We don’t share your personal data with any other organisations or businesses.

1. Various ways we collect information about you

1.1 Visitors to our website

When someone visits www.3va.org.uk, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.

We do this to learn the number of visitors to various parts of the site and from where those visitors are being referred. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. These statistics will not include information that can be used to identify you.

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser.

1.2 Mailing list subscriptions

As part of the registration process for our mailing list, we collect personal information, including your name and email address.

We use this information to keep you informed about things you’ve asked us to tell you about (i.e. 3VA monthly training update or 3VA weekly e-Newsletter).

We use a third party provider, MailChimp, to deliver our weekly e-Newsletter and monthly training update. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-Newsletter. For more information, please see MailChimp’s Privacy Policy at https://mailchimp.com/legal/privacy/.

You can unsubscribe to our mailings at any time by clicking the unsubscribe link at the bottom of our emails or by emailing 3VA at info@3va.org.uk.

1.3 Registering for training courses or events

When you register on a training course or event using the 3VA website, we collect the personal information you give us such as your name, organisation, contact and billing addresses, email address, telephone number, access needs and special dietary requirements.

This information will be used to process your booking, keep you informed of any relevant information relating to your training course or event and to ensure that we can provide the best service possible to customers attending our training courses and events.

1.4 Submitting events, training and job opportunities

When you submit an event, training or job opportunity using the 3VA website, we collect the personal information you give us such as your name, email address, billing address and telephone number. This information will be used to process your submission.

2. Your consent

By submitting your personal information you consent to the use of that information as set out in this policy. When you submit your personal details to 3VA and agree to our Terms & Conditions, we will contact you using the personal information provided to inform you of relevant information relating to your subscription, registration or submission.

3. Access to your information and updating and correcting your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to info@3va.org.uk or send a letter to 3VA, 8 Saffrons Road, Eastbourne, East Sussex BN21 1DG.

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to 3VA changes, please let us know the correct details by sending an email to info@3va.org.uk or by sending a letter to 3VA, 8 Saffrons Road, Eastbourne, East Sussex BN21 1DG.

4. Website security

The 3VA website uses a content management system called Drupal and is hosted on 123 Reg. The 3VA website uses SSL 128bit encryption throughout to ensure the highest security of customer information. The address of this site should display in your browser as starting with ‘https’ and display a green padlock.

5. Links and social media

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

6. How we protect your information

We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: the website server is firewalled and passwords are used to protect personal data.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the internet.

7. Information sharing and disclosure

We will not sell or swap your information with any third party.

We may share your information with our data processors. These are trusted partner organisations that work with us in connection with our organisation’s purposes. All our trusted partners are required to comply with data protection laws and our high standards and are only allowed to process your information in strict compliance with our instructions. We will always make sure appropriate contracts and controls are in place and we regularly monitor all our partners to ensure their compliance.

We may disclose your personal information to third parties if we are required to do so through a legal obligation (for example to the police or a government body); to enable us to enforce or apply our terms and conditions or rights under an agreement; or to protect us, for example, in the case of suspected fraud or defamation.

We do not share your information for any other purposes.

8. Changes to this privacy policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated in May 2018.